Privacy Policy

About this policy. EzzyAir.us values privacy, security, and online safety. This Privacy Policy explains what personal information we may collect, how we use it, when we disclose it, how long we keep it, and what choices may be available to you when you use our flight search, booking, payment, account, support, and ticket-management services.

EZZYAIR LLP Privacy Policy Summary. The following numbered points explain our core privacy practices for registration, service use, marketing preferences, accessibility, SMS consent, and phone-number handling.

1. Data Collection. EZZYAIR LLP diligently collects personal information, including but not limited to name, email address, and phone number, when users register for or use our services. We may also collect usage data, browser information, device information, booking activity, and service interaction details to improve performance, security, and the overall customer experience.

2. Data Usage. Information provided by users is used to deliver and continuously improve our services, tailor the experience to user preferences, provide customer support, send service updates, and communicate relevant promotional offers where permitted. This data-driven approach helps us provide more personalized, accurate, and useful services.

3. Data Protection. We use reasonable industry-standard security protocols, administrative controls, and technical safeguards to protect data against unauthorized access, modification, disclosure, or misuse. Information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4. User Rights. Users may request access to, correction of, or deletion of their personal data where applicable law allows. To exercise these rights, users may contact our privacy team through the contact channels listed in this policy. We aim to respond to privacy requests promptly and responsibly.

5. Opt-In and Opt-Out. Users may opt in or opt out of marketing communications at any time through account settings, unsubscribe options, SMS opt-out instructions, or by contacting support. We respect communication preferences and will update them according to applicable law and operational requirements.

6. Contact Information. For privacy-related inquiries or concerns, users may email ezzyairllp@outlook.com or call 888-851-6984. Our support team can assist with questions about personal data, privacy preferences, SMS consent, and account communication settings.

7. Policy Updates. We may inform users of substantial changes to this policy through email, website notice, account notice, or another appropriate method. Users are encouraged to review this policy periodically to stay informed about how EZZYAIR LLP protects personal information and respects privacy rights.

8. Accessibility. This privacy policy is available through the footer of our website and may also be made available within account or application settings. We aim to keep privacy information easy to access, read, and understand.

9. SMS and Phone Number Usage. We maintain a strict policy of not sharing SMS consent or phone numbers with third parties or affiliates for marketing purposes. Your contact information is treated as confidential and is used only for the purposes described in this Privacy Policy, such as booking updates, account activity, support requests, billing inquiries, travel reminders, and service communications.

SMS Terms and Conditions. By accessing or using EZZYAIR LLP services, including receiving SMS communications, you agree to comply with these SMS terms. If you do not agree, you should not opt in to SMS communications.

SMS Consent Communication. Information obtained as part of the SMS consent process, including phone numbers and related consent records, will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications. If you consent to receive text messages, you may receive SMS communications related to booking updates, appointment or travel reminders, follow-up messages, billing inquiries, account status, support requests, and promotional offers where applicable and permitted.

Message Frequency. Message frequency may vary depending on your interactions with us and the type of communication. You may receive up to 2 SMS messages per day related to bookings, billing, account status, support, reminders, or travel updates.

Potential Fees for SMS Messaging. Standard message and data rates may apply depending on your carrier plan. Fees may vary for domestic or international messaging and are controlled by your mobile carrier.

Opt-In Method. You may opt in to receive SMS messages from EZZYAIR LLP by submitting an online form, checking an SMS consent box, creating or updating an account, completing a booking flow, filling out a paper form, or verbally requesting SMS communication during a support conversation where permitted.

Opt-Out Method. You can opt out of receiving SMS messages at any time by replying STOP to an SMS message you receive. You may also contact us directly to request removal from SMS messaging lists.

Help. If you need assistance, you may reply HELP to a text message where supported, call 888-851-6984, email ezzyairllp@outlook.com, or visit the Privacy Policy page on our website.

Standard Messaging Disclosures. Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by texting STOP to the number from which you received the message. For assistance, text HELP where supported, call 888-851-6984, email ezzyairllp@outlook.com, or contact support through the website.

Who we are. EzzyAir.us is a travel booking website that helps users search flight options, review fares, enter passenger details, select optional services, complete checkout, view confirmations, and download PDF tickets. EzzyAir.us is not an airline and does not operate aircraft. Airlines, reservation systems, payment processors, and other travel providers may process personal information under their own privacy policies when they provide services connected to your trip.

Acceptance and changes. By visiting or using EzzyAir.us, creating an account, submitting a search, entering passenger information, contacting support, or completing checkout, you acknowledge that personal information may be collected and used as described in this policy. We may update this policy from time to time, and the updated version will apply when it is posted on the website.

Categories of personal information we collect. We may collect identity data such as first name, last name, username, date of birth, age, gender where provided, passenger type, and account identifiers. We may collect contact data such as email address, phone number, billing details, and support contact preferences. We may collect travel data such as origin, destination, airport codes, travel dates, passenger count, cabin preference, airline selection, flight numbers, layovers, baggage details, seat selection, booking reference, document type, document number, and ticket information.

Account and profile data. If you create an account, we may collect login credentials, account activity, saved preferences, booking history, support history, and settings used to manage your bookings. Passwords are stored using password hashing, and you are responsible for keeping your login information confidential.

Transaction and payment data. We may collect information about products and services purchased through the website, including flight fare, seat selection, protection products, taxes, fees, currency, payment status, billing ZIP code, payment authorization status, receipt details, and booking status. Full card numbers and CVV values should not be stored by EzzyAir.us. Card authorization and payment processing may be handled by PCI-compliant payment processors, issuing banks, acquiring banks, card networks, fraud-prevention tools, and payment gateways.

Technical and usage data. When you use the website, we may automatically collect IP address, browser type, device type, operating system, time zone, approximate location inferred from IP address, referring URL, pages viewed, search actions, form interactions, page response times, download errors, session identifiers, cookie identifiers, and information needed to protect the website from abuse or fraud.

Support, audio, and electronic communications. If you contact us by email, phone, SMS, web form, or another support channel, we may collect the content of your inquiry, booking reference, itinerary details, contact information, call notes, email threads, support messages, attachments you choose to provide, and records of how the issue was handled. Do not send full card numbers, CVV values, unnecessary document images, or unrelated sensitive information through email.

Information you voluntarily provide. You may provide information when you register, search flights, complete checkout, select seats, enter passenger details, request support, subscribe to communications, respond to a survey, submit feedback, or otherwise communicate with us. Some information is optional, but certain details are required to search, book, pay, issue tickets, provide support, or comply with airline requirements.

Information from third parties. We may receive information from travel technology providers, airlines, payment processors, fraud-prevention vendors, email or SMS providers, analytics tools, hosting services, and customer support systems. This may include fare availability, booking status, payment status, itinerary updates, schedule changes, airline confirmation data, fraud-screening results, and delivery status for transactional messages.

If you fail to provide required information. If we need certain personal information to create an account, complete payment, issue a booking, validate passenger eligibility, respond to a support request, or comply with legal or carrier requirements, and you do not provide it, we may be unable to complete the service. In some cases a booking request may be cancelled, delayed, or require correction before travel.

Children and passenger data. EzzyAir.us does not knowingly collect account information directly from children for independent account use. Adults may submit information for minors or other passengers included in a booking. The adult submitting the booking is responsible for having authority to provide passenger information and for ensuring that traveler details are accurate.

How we use personal information. We use personal information to operate the website, create and secure accounts, search flights, display fares, show layovers and baggage details, process bookings, validate passenger forms, create PDF tickets, provide My Bookings access, send confirmations, answer support requests, detect errors, prevent fraud, comply with legal obligations, enforce terms, and improve the booking experience.

Booking and service communications. We may send transactional messages about account activity, booking status, payment status, confirmations, ticket downloads, itinerary changes, schedule updates, support requests, security notices, policy updates, and other service-related matters. These communications are not marketing messages and may be necessary for travel support.

Marketing communications and consent. If you subscribe or otherwise consent where required, we may send promotional emails, travel offers, reminders about incomplete booking flows, or product updates. You can unsubscribe from marketing emails using the unsubscribe link where provided or by contacting privacy@ezzyair.com. Opting out of marketing does not stop service-related booking or security messages.

SMS consent and phone number usage. If you provide a phone number and consent to SMS communications, EzzyAir.us may send messages about account activity, booking status, travel updates, support requests, reminders, or billing inquiries. SMS consent information and phone numbers will not be shared with third parties or affiliates for their marketing purposes. Message frequency may vary and may include up to 2 SMS messages per day. Message and data rates may apply. Reply STOP to opt out or HELP for assistance where supported.

Geolocation for consent handling. We may use IP-based geolocation or similar tools to estimate your region so that we can display appropriate consent choices, legal notices, language, fraud controls, or regional privacy options. IP-based location is approximate and may not reflect your actual legal jurisdiction. If you believe your preferences were misclassified, contact privacy@ezzyair.com.

Use of artificial intelligence and automation. EzzyAir.us may use automated systems or AI-assisted tools to improve search quality, detect errors, summarize support issues, identify suspicious activity, route customer inquiries, and improve internal operations. We do not intend to use personal information to train public AI models, and we do not make decisions producing legal or similarly significant effects solely by automated means without a way to request human review where required by law.

Third-party disclosure for travel services. When you ask us to search for or book travel, information may be shared with airlines, reservation systems, global distribution systems, ticketing providers, payment processors, fraud-prevention vendors, customer support tools, email/SMS providers, analytics tools, hosting providers, and other service providers necessary to deliver the requested service. These parties may have their own legal obligations and privacy policies.

Third-party service providers. We disclose only the information reasonably needed for vendors to provide services such as hosting, database storage, payment processing, email delivery, SMS delivery, fraud monitoring, analytics, logging, support ticketing, and operational maintenance. We expect service providers to protect information and use it only for the services they provide or as legally required.

Legal, safety, and business disclosures. We may disclose information when we believe it is necessary to comply with law, respond to legal process, protect users, prevent fraud, investigate unauthorized activity, enforce our terms, collect amounts owed, protect rights or property, or support a merger, acquisition, financing, restructuring, sale, or transfer of business assets.

Third-party links. The website may link to airlines, payment processors, travel providers, help resources, or other external websites. Linked websites are operated by their own owners and may have separate privacy policies. EzzyAir.us is not responsible for the privacy practices, security, or content of third-party websites.

Anonymous and aggregated data. We may use de-identified, aggregated, or statistical information to measure website performance, search trends, booking flow completion, route interest, support volume, error rates, and product usage. Aggregated information is intended not to identify a specific individual.

Publicly visible information. EzzyAir.us does not currently provide a public forum for traveler posts. If future features allow reviews, comments, profiles, or shared content, information you choose to publish may become visible to others. You should avoid posting booking references, document numbers, payment details, or private passenger information publicly.

Payments and PCI considerations. Payment card data should be processed through secure, compliant payment infrastructure. EzzyAir.us is designed not to store full payment card numbers or CVV values. For production use, tokenization or a hosted payment page should be used so that sensitive card data is handled by a certified payment processor. If you believe a charge is incorrect or unauthorized, contact support promptly and consider contacting your card issuer.

Security and encryption. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include password hashing, access controls, logging, secure hosting practices, transport security where configured, restricted administrative access, and operational monitoring. No website, network, or storage system can be guaranteed completely secure.

Retention. We retain personal information for as long as reasonably necessary to provide services, maintain accounts, support bookings, resolve disputes, comply with tax, accounting, chargeback, legal, audit, fraud-prevention, and regulatory obligations, and enforce agreements. Booking and transaction records may need to be retained even after a deletion request where law or legitimate business needs require retention.

Your privacy rights. Depending on your location, you may have rights to request access to personal information, correction of inaccurate information, deletion of certain information, portability, restriction, objection to certain processing, withdrawal of consent, or opt-out of certain marketing or data-sharing practices. To exercise rights, contact privacy@ezzyair.com and provide enough information for us to verify your request.

California and U.S. state privacy notice. Residents of certain U.S. states may have additional rights under state privacy laws. EzzyAir.us does not intend to sell personal information. We also do not intend to share personal information for cross-context behavioral advertising without required notice or consent. If required by applicable law, you may request access, correction, deletion, portability, or opt-out of certain processing by contacting privacy@ezzyair.com.

European and international users. If privacy laws such as GDPR or UK GDPR apply to your use of the services, our legal bases may include performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of vital or legal interests. International transfers may occur when service providers, airlines, processors, or support systems are located in different countries, and appropriate safeguards may be used where required.

Cookies and similar technologies. We use essential cookies to keep you signed in, maintain checkout sessions, remember selected offers, support airport autocomplete, protect forms, and complete payment handoff. We may also use analytics or preference cookies where permitted. You can control cookies in your browser, but disabling cookies may break sign-in, checkout, My Bookings, or payment flow features.

Email, SMS, and electronic communication compliance. Marketing emails will include a way to unsubscribe where required. SMS messages require consent where required and may be stopped by following opt-out instructions. Even after you opt out of marketing, we may continue to send transactional messages about bookings, account security, support, policy updates, or legal notices.

Changes to this policy. We may review and update this Privacy Policy periodically. If we make material changes, we may provide notice through the website, account area, email, or another appropriate method. Continued use of EzzyAir.us after an updated policy is posted means the updated policy applies to your use of the services.

Contact information. For privacy questions, requests, complaints, or consent changes, contact privacy@ezzyair.com. For general support, email hello@ezzyair.com or support@ezzyair.com. You may also call 888-851-6984 during support hours, 9:30 PM to 5:00 AM. Company mailing address: 8950 SW 74 Court, Suite 2201-E9, Miami, FL 33156.