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Help & Customer Service

Find answers about bookings, payments, baggage, documents, seat selection, cancellations, and airport travel. For booking-specific help, call 888-851-6984 during support hours, 9:30 PM to 5:00 AM.

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Categories

At the airport

Check-in timing, boarding, airport arrival, and what to keep ready before you travel.

Baggage

Carry-on, checked baggage, included allowance, excess bags, and airline-specific baggage rules.

Booking a flight

How to search, compare routes, review layovers, enter passenger details, and complete checkout.

Bundles and additional services

Seat selection, EzzyAir Prime protection, baggage add-ons, and other optional services.

Changes, cancellations and refunds

Schedule changes, voluntary cancellations, refund timing, and airline fare-rule restrictions.

Documents

Accepted travel documents, passport details, document numbers, and US age validation rules.

Passenger details

Name accuracy, date of birth, contact email, phone number, and correcting passenger information.

Special services

Assistance requests, children, accessibility needs, seating support, and contacting EzzyAir support.

Frequently asked questions

Booking a flight in a few steps

Search your route, choose a flight, review baggage and layover details, enter passenger information, select optional services, complete card details, and download your PDF ticket after confirmation.

Cancellation within 24 hours of booking

Some fares may allow limited cancellation flexibility soon after purchase, but eligibility depends on airline rules, route, ticketing status, and applicable law. Contact support before making duplicate bookings.

Voluntary cancellations beyond 24 hours

After the initial booking window, cancellations are usually governed by the airline fare rules. EzzyAir Prime may reduce EzzyAir service fees where shown, but airline penalties and fare differences may still apply.

Payment methods

EzzyAir.us accepts Visa, Mastercard, American Express, Discover, Zelle, and Apple Pay. Card security data should be handled through PCI-compliant tokenization or a hosted processor.

Refunds due to a schedule change or flight cancellation

When an airline changes or cancels a flight, refund or rebooking options depend on the carrier policy and the size of the schedule change. Keep your booking reference available when contacting support.

Traveling with children

Passenger age rules can vary by airline, route, and country. Minors may need an adult traveler, airline approval, or additional documentation.

Seat selection

During checkout, select the seat-selection checkbox to open the seat map. If you do not choose a paid seat, the airline may assign one at check-in or before departure.

Travel documents and document number

Select the correct document type during checkout and enter the document number exactly as shown. International trips may require a valid passport, visa, or additional entry documents.

Need more help?

Talk to EzzyAir support

Email support@ezzyair.com or call 888-851-6984. Keep your booking reference, passenger name, and travel date ready.

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EzzyAir.us

Minimal flying. Everywhere.

8950 SW 74 Court, Suite 2201-E9
Miami, FL 33156

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