Privacy Policy

1. Overview

At Ezzyair. US, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all users of our website and services, including visitors who browse our site and customers who make bookings through our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Travel preferences and booking details
• Payment information (processed securely through third-party processors)
• Passport and identification details (for international travel)
• Special assistance requests and dietary preferences
• Communication history with our customer service

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and geolocation data
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information and screen resolution

2.3 Third-Party Information

We may receive information about you from third parties such as:

• Travel service providers (airlines, hotels, car rental companies)
• Payment processors and fraud prevention services
• Social media platforms (if you choose to connect your accounts)
• Marketing partners and affiliate networks

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Processing and confirming your travel bookings
• Communicating with you about your reservations
• Providing customer support and assistance
• Facilitating payments and managing billing

3.2 Service Improvement

• Personalizing your experience on our website
• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting market research and surveys

3.3 Marketing and Communications

• Sending promotional offers and travel deals (with your consent)
• Providing updates about our services and policies
• Conducting targeted advertising campaigns
• Building customer profiles for personalized recommendations

3.4 Legal and Security

• Complying with legal obligations and regulations
• Preventing fraud and ensuring transaction security
• Protecting our rights and property
• Responding to legal requests and court orders

4. Information Sharing

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with travel service providers to complete your bookings:

• Airlines for flight reservations and check-in
• Hotels for room reservations and special requests
• Car rental companies for vehicle reservations
• Travel insurance providers for coverage

4.2 Third-Party Service Providers

We work with trusted third parties who help us operate our business:

• Payment processors for secure transaction processing
• Cloud storage providers for data hosting
• Marketing platforms for email and advertising campaigns
• Customer service platforms for support operations
• Analytics providers for website performance monitoring

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergencies involving personal safety

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Data backup and disaster recovery procedures

5.2 Administrative Safeguards

• Employee training on data protection and privacy
• Access controls limiting data access to authorized personnel
• Background checks for employees handling sensitive data
• Regular policy reviews and updates

5.3 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Most personal information is retained for up to 7 years after your last interaction with us, unless longer retention is required by law.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality and your user experience.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For travel bookings involving minors, we require adult supervision and parental consent for data collection and processing.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post prominent notices on our website
• Provide an archive of previous policy versions upon request

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days of receipt.